Privacy Policy.

How Smart Monitoring Innovations Pvt. Ltd. collects, uses and protects information from visitors to this website and from clients during commercial engagements.

Last updated · 26 April 2026

1. Who we are

Smart Monitoring Innovations Pvt. Ltd. ("SMIPL", "we", "us", "our") is a private limited company registered in India under CIN U74140DL2009PTC197136, with GSTIN 07AANCS7062A2ZC. Our registered office is at HR-7, Anand Parbat Industrial Area, New Delhi 110005, India.

We engineer mission-critical surveillance, command-and-control and EPC systems for government, PSU and industrial clients across India.

2. What information we collect

2.1 Information you provide directly

When you contact us through the website's contact form, by email, by phone, or through any RFQ submission, you may provide:

• Your name and designation
• Your company or organisation name
• Your email address and phone number
• The nature of your enquiry, project scope, site location, and any technical details you choose to share

We use this information solely to respond to your enquiry, prepare quotations, conduct site surveys, deliver projects and maintain ongoing client relationships.

2.2 Information collected automatically

When you visit smiplindia.com, our analytics provider (Google Analytics 4) automatically collects:

• Pages visited, time on page, navigation paths through the site
• Approximate location (city-level, derived from IP)
• Device type, browser, operating system
• Referring source (which website or search engine sent you here)

IP addresses are anonymised before storage — Google truncates the last octet of every visitor's IP before any data is logged. We do not log full IP addresses.

2.3 What we do NOT collect

• We do not run advertising trackers, retargeting pixels, or third-party marketing cookies
• We do not sell or rent any personal information to anyone
• We do not collect financial or payment information through this website
• We do not use chat bots, session-recording tools, or behaviour-tracking software

3. Cookies

This website uses a minimal set of cookies:

• Google Analytics cookies (_ga, _ga_*) — to count visits and sessions. These expire after 24 months.
• Functional cookies — none currently. We do not use cookies for advertising.

You can disable all cookies via your browser settings without affecting how the site works.

4. How we use your information

We use the information you provide for the following purposes only:

• To respond to enquiries and prepare technical proposals or BOQs
• To execute projects under signed contracts (site surveys, commissioning, SLA support)
• To send occasional project-related communication (delivery updates, service alerts)
• To comply with statutory record-keeping obligations under Indian law

We will never use your contact details for unsolicited marketing or third-party promotional purposes.

5. Who we share information with

We share information only when necessary and only with the following parties:

• Authorised brand partners (such as Honeywell, Bosch, Hanwha, Axis, Hikvision, CP Plus, Dahua, Sparsh, Aruba, Ruckus, HFCL, Tejas) — when proposal, warranty or technical-support cases require manufacturer involvement, and only with the project specifics necessary to resolve the matter
• Sub-vendors and field service partners — when project execution requires their participation, under written confidentiality terms
• Government authorities — when legally required (court orders, statutory disclosure, regulatory enquiries)
• Google Analytics — anonymised website traffic data only, as described above

We do not share, sell or trade personal information for marketing purposes.

6. Where your information is stored

Information you provide directly is stored on systems located in India. Website analytics data processed by Google Analytics is stored on Google's global infrastructure, in line with Google's published data-handling commitments.

SMIPL is ISO 27001:2013 certified. We apply the same information-security controls to client data that we deploy on PSU and government engagements.

7. How long we keep your information

• Enquiry data (where no project results) — kept for up to 24 months, then deleted
• Project records — kept for the duration of the engagement plus 8 years for statutory and warranty purposes
• Analytics data — retained per Google Analytics 4 default (14 months)

8. Your rights under DPDP Act 2023

If you are an individual and we hold your personal information, you have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of your information (subject to statutory retention requirements)
• Withdraw consent for any optional processing
• Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

9. Children's privacy

This website and SMIPL's services are intended for B2B enterprise and government use. We do not knowingly collect information from anyone under the age of 18. If you believe we have inadvertently collected such information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Material changes will be communicated through a notice on the homepage for 30 days following the change.

11. Contact us about privacy